1) Shipping Information - Order Lead Times
If all items in an order are stock items, the order will ship via UPS or the US Postal Service from our location in Martinsburg, WV within 1 business day
Special Order Items: Ship from our Martinsburg, WV location via UPS or the US Postal Service in 5-10 business days.
Package Transit Times for UPS Ground Shipped from our Martinsburg, WV location
2) International Shipping
The website will only accept shipments to addresses within the United States. We do not provide direct shipping to international addresses. However, we will ship to you freight forwarder or we can prepare a shipment for pickup by your courier (UPS, FedEx, DHL, etc.). If you would like to place an international order, please Contact Us by email or phone.
3) Changing/Cancelling Orders
Orders can be changed or cancelled before shipment by emailing us at firstname.lastname@example.org or by calling customer service at 304-263-9995. Once an order has shipped, it will have to be handled according to our return policy.
Stock items can be returned in new-resalable condition for a full refund of the purchase price (not including shipping). Special order items will incur a 15% restocking fee.
Please note, Hydraulic Hose Assemblies are made-to-order and are not returnable. If you have ordered a Hydraulic Hose Assembly that will not work in your application, please contact us as we may be able to provide an adapter or modify the hose to work in your application.